Customer Service Training

Improving the selection process

Many funeral consultants are uncomfortable with the thought of selling caskets and coffins. ACC Higgins' personalised training program is designed to give them the skills to approach this aspect of the funeral arrangement with confidence. The training program can be conducted either at our facilities or on site at the funeral home.

Key elements of our training program include:

  • Improving product knowledge
  • Introducing the selection room
  • Factors which influence the purchasing decision
  • Understand effective use of sales aids
  • ACCelerate

A quick look at the customer service training program offered by ACC Higgins